Accessibility Statement

Liverpool Commercial Finance
49 Jamaica Street, Liverpool L1 0AH
Email: admin@liverpoolcommercialfinance.co.uk

Last Updated: October 2025

1. Our Commitment to Accessibility

Liverpool Commercial Finance is committed to ensuring digital accessibility for all people, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The website liverpoolcommercialfinance.co.uk is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

3. Measures to Support Accessibility

Liverpool Commercial Finance takes the following measures to ensure accessibility of our website:

Include accessibility as part of our mission statement and internal policies
Integrate accessibility into our procurement practices
Provide ongoing accessibility training for our staff
Include people with disabilities in our user testing where possible
Conduct regular accessibility reviews and audits
Employ formal accessibility quality assurance methods

4. Accessibility Features

Our website includes the following features to improve accessibility:

4.1 Navigation and Structure

Clear and consistent navigation structure throughout the site
Logical heading hierarchy (H1, H2, H3, etc.) for screen reader users
Descriptive page titles for each page
Breadcrumb navigation where appropriate
Skip to main content links
Keyboard-accessible navigation menus

4.2 Text and Readability

Resizable text without loss of content or functionality
Sufficient color contrast between text and background (minimum 4.5:1 ratio for normal text)
Clear and simple language where possible
Text alternatives for abbreviations and jargon
Line length, spacing, and alignment optimized for readability

4.3 Visual Content

Alternative text (alt text) for images that convey information
Decorative images marked appropriately for screen readers
Text alternatives for charts, graphs, and infographics
Captions and transcripts for video content (where applicable)
Audio descriptions for video content where necessary

4.4 Forms and Interactive Elements

Clearly labeled form fields with visible labels
Error messages that clearly explain what went wrong and how to fix it
Confirmation messages for successful form submissions
Sufficient time provided for users to complete forms
Keyboard accessible interactive elements
Focus indicators visible for keyboard navigation

4.5 Technical Features

Valid HTML markup for proper screen reader interpretation
ARIA (Accessible Rich Internet Applications) landmarks where appropriate
Responsive design that works across different devices and screen sizes
Compatible with common assistive technologies

5. Known Limitations

Despite our efforts to ensure accessibility, there may be some limitations. Below are known issues we are working to address:

Some PDF documents may not be fully accessible (we are working to remediate these)
Some third-party content or embedded widgets may not be fully accessible
Some older pages may not meet current accessibility standards (we are reviewing and updating these)
Some complex financial calculators may present challenges for some assistive technologies

We are actively working to resolve these issues and improve accessibility across all areas of our website.

6. Compatibility with Browsers and Assistive Technology

Our website is designed to be compatible with:

6.1 Supported Browsers

Recent versions of Chrome
Recent versions of Firefox
Recent versions of Safari
Recent versions of Microsoft Edge

6.2 Assistive Technologies

Our website is designed to work with:

Screen readers (including JAWS, NVDA, and VoiceOver)
Screen magnification software
Speech recognition software
Keyboard-only navigation
Alternative input devices

7. Technical Specifications

Accessibility of liverpoolcommercialfinance.co.uk relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML5
CSS3
JavaScript
WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

8. Assessment Approach

Liverpool Commercial Finance assessed the accessibility of liverpoolcommercialfinance.co.uk through:

Self-evaluation and internal testing
Automated accessibility testing tools
Manual testing with keyboard navigation
Testing with screen readers
Review against WCAG 2.1 Level AA criteria
User feedback from people with disabilities (where available)

9. Feedback and Contact Information

We welcome your feedback on the accessibility of liverpoolcommercialfinance.co.uk. Please let us know if you encounter accessibility barriers:

Email: admin@liverpoolcommercialfinance.co.uk
Alternative Email: compliance@liverpoolcommercialfinance.co.uk
Phone: [Your phone number]
Post: Liverpool Commercial Finance, 49 Jamaica Street, Liverpool L1 0AH

We aim to respond to accessibility feedback within 5 business days.

10. Alternative Formats

If you require information from our website in an alternative format, we will provide it where reasonably possible. Alternative formats may include:

Large print documents
Audio formats
Braille
Easy-read formats
Plain text versions

Please contact us using the details above to request an alternative format, specifying:

The web page or document you need
Your preferred format
Your contact details

We will make reasonable efforts to provide the information in your requested format within 10 business days.

11. Reporting Accessibility Problems

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:

Email: admin@liverpoolcommercialfinance.co.uk
Subject Line: Accessibility Issue – [Brief description]

Please include:

The web page URL where you experienced the issue
A description of the problem
The assistive technology you were using (if applicable)
Your browser and operating system

12. Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you have the right to contact the Equality Advisory and Support Service (EASS):

Equality Advisory and Support Service (EASS)
Telephone: 0808 800 0082
Website: www.equalityadvisoryservice.com

The EASS is an independent advice service, not associated with Liverpool Commercial Finance.

You may also contact the Equality and Human Rights Commission (EHRC):

Equality and Human Rights Commission
Website: www.equalityhumanrights.com
Telephone: 0808 800 0082

13. Physical Office Accessibility

Our physical office at 49 Jamaica Street, Liverpool L1 0AH has:

Wheelchair accessibility (ramps, lifts, etc.)
Accessible parking
Accessible toilet facilities
Hearing loop systems
Assistance dog policies
Accessible meeting rooms

If you require any specific accommodations when visiting our office, please contact us in advance so we can make appropriate arrangements.

14. Staff Training

Our staff receive training on:

Accessibility awareness and disability inclusion
How to assist customers with disabilities
Understanding accessibility requirements
Using accessibility features in our systems
Creating accessible documents and content

15. Ongoing Improvements

We are committed to continually improving the accessibility of our website and services. Our ongoing efforts include:

Regular accessibility audits and testing
Updating content to meet accessibility standards
Implementing user feedback and suggestions
Training staff on accessibility best practices
Monitoring new accessibility guidelines and technologies
Working with accessibility consultants where appropriate

16. Third-Party Content

Some content on our website is provided by third parties. We work with our partners and suppliers to ensure their content meets accessibility standards, but we may have limited control over third-party content. If you experience accessibility issues with third-party content, please let us know.

17. Formal Complaints

If you wish to make a formal complaint about accessibility:

Contact us using the details in Section 9
We will acknowledge your complaint within 5 business days
We will investigate and provide a full response within 20 business days
If you are not satisfied, you can escalate to the enforcement bodies listed in Section 12

18. Related Policies

This Accessibility Statement should be read in conjunction with:

Our Privacy Policy
Our GDPR Policy
Our Terms of Use

19. Updates to This Statement

We review and update this Accessibility Statement regularly to reflect:

Changes to our website
Improvements in accessibility
Changes in accessibility standards
Feedback from users

Significant updates will be highlighted and the “Last Updated” date will be revised.

20. Date of Statement

This statement was prepared on October 26, 2025. It was last reviewed and updated on October 26, 2025.

We plan to review this statement every 12 months or when significant changes are made to the website.

Liverpool Commercial Finance
49 Jamaica Street, Liverpool L1 0AH
Email: admin@liverpoolcommercialfinance.co.uk

We are committed to making our website accessible to all users and welcome your feedback on how we can improve.